Refund Policy
Last updated: 1 November 2026
A simple promise: if NiveDock is not for you, you get your money back within 30 days of the purchase.
Who sells NiveDock
Paid licences are sold by Paddle, our payment provider and merchant of record. Paddle takes the payment, handles the tax and sends the invoice. NiveDock itself is made and supported by Epowoodbros s.r.o..
30-day refund
If NiveDock is not right for you, ask for a refund within 30 days of the purchase and we will refund the full price you paid. You do not need to give a reason. After 30 days a refund is at our discretion, unless the law gives you a right to one.
How to ask
Write to support@nivedock.com from the email address used for the purchase, or use the link in your Paddle receipt. The money goes back to the payment method you used; how long it takes to appear depends on your bank.
The licence after a refund
A refunded licence key is cancelled and stops working at the next licence check.
Your legal rights
This policy adds to, and never limits, your mandatory consumer rights, including the right to withdraw from a distance contract within 14 days where it applies (see Terms, section 9). The free beta costs nothing, so there is nothing to refund.